Returns Policy

Returning Your Order

 

You may return some goods supplied by us in their original condition within 7 days of the date you received them and obtain a refund. Please contact us first should you wish to return the goods.

Provided the goods are returned unopened and in resalable as new condition, with their original box, packing and accessories as appropriate we will refund the full cost less the original carriage cost.

 

Please note:

1. If you open tins and original packaging then we will not be able to offer the goods for resale as new so we will not be able to offer you a refund.

2. We are unable to offer refunds on items that have been especially made to a specific colour for you.

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Returns T&C's

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Return shipment will be at your own cost. We cannot arrange a third party collection on your behalf .

When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit. For non-defective goods returned by the customer to the company, the company will refund the price paid minus a re-stocking administration fee of 25% of the value of the goods.

 

Damaged & Missing Goods

 

Please inspect and advise us within 24 hours of receipt if goods are damaged.  Our carriers do not accept responsibility for damaged goods beyond this period of time.

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Returns Address

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Paint Merchant Direct

Unit 48 Sapcote Trading Centre

374 High Road

Willesden, London

NW10 2DJ

 

Contact us 

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Should you require further information, please do not hesitate to contact us. 

Telephone - 020 8459 4537

Email - sales@paintmerchantdirect.com

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